This case study marked the final step in my design education at the University of North Texas. Our senior year, we were able to select a non-profit organization within the DFW Metroplex and conduct a design case study. The project provided me with the opportunity to experience design research first hand through personal interviews and onsite field observation. The study led to the defining of key stakeholders, identidying areas of concern, and constructing a user journey map.
In addition to a wide range of research knowledge, the project yielded a comprehensive booklet of my findings, in which I showcase a website redesign, task based volunteer mobile application, and an adoption certification program.